Frequently Asked Questions

Do you offer free delivery?

Yes, we offer free delivery on all orders. There are no minimum requirements or additional conditions because we want your experience to be as simple as possible.

What is Butikk Lokka?

Butikk Lokka is a modern fashion webshop focused on clean, contemporary designs that make it easy to express your personal style.

How long does delivery take?

Most packages arrive within 3–7 business days, Monday to Saturday. Once your order has been shipped, you will receive a tracking link so you can follow it all the way.

Do you ship abroad?

At the moment, we only deliver to Denmark, Poland, the Czech Republic, and Sweden. Our focus is on offering the best possible experience here in the country. If we expand to other countries, we will of course keep you informed.

Can I exchange an item?

Yes, we offer exchanges. If you would like a different size or model, you can contact us at info@butikklokka.com, and we will help you further.

How does your return policy work?

If you wish to return an item, you have 60 days from delivery to do so. Contact us at info@butikklokka.com, and we will guide you through the process.

How long does a refund take?

Once your return has been received and approved, the refund is typically processed within 7 business days. It may take a little longer for the amount to appear in your account, depending on your bank.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Blik, and Swish. All payments are processed securely with SSL encryption.

Is my information secure?

Yes, your personal and payment-related information is protected. We do not store sensitive data, and the entire payment process is secured with encryption.

What should I do if my order has not arrived?

Start by checking the tracking link in your shipping email. If more than 7 business days have passed and you still have not received your package, you can contact us at info@butikklokka.com, and we will look into it for you.

Can I change or cancel my order?

If your order has not yet been shipped, it may be possible to change or cancel it. Contact us as soon as possible after placing your order, and we will do our best to help.

Do you need further assistance?

You are always welcome to contact us at info@butikklokka.com. We are ready to help you.